Shipping & Delivery

We're sorry for the delay with your parcel. We work hard to deliver a great experience, but once an order is handed over to the courier, its progress is in their hands. Here's how to follow it up:

For Thailand Deliveries

Please contact Flash Express directly with your tracking number to follow up on your parcel. If you're still unable to locate it, reach out to our customer service team at orders@myraactive.com with your order number and we'll assist you further.

For International Deliveries

If your tracking hasn't updated for 5 business days, first check your email for any updates from the courier — your parcel may be held at customs and require duties to be paid before it can continue. If there's no customs hold, contact the courier directly with your tracking number to follow up. You can also email our customer service team at orders@myraactive.com and we'll open an investigation on your behalf.

If your tracking shows the order as delivered but you can't find the parcel, please work through these steps:

1. Search around your property. Couriers often leave parcels in less obvious spots — by entrances, near the garage, or with a mail room or front desk. It's also worth asking household members and neighbours, as parcels are sometimes accepted on your behalf.
2. Report it to the courier. If it still can't be found, contact the courier directly and report the parcel as missing.
3. Send us the report details. Once you've reported it, email us the inquiry or case number along with a screenshot of the report or courier email.
4. What happens next. Our team will do everything we can to help you resolve the situation. Please note, however, that we are unable to issue refunds for parcels marked as delivered by the courier.

We know how stressful a missing parcel can be, and we're here to help you get to the bottom of it. Please follow these steps:

1. If your order shows no tracking updates for 7 business days, contact the courier directly to open an inquiry. They'll give you an inquiry or case number.
2. The courier will usually provide an update within 2-5 business days. If the parcel has simply been delayed by unforeseen circumstances, please allow a little extra time for it to arrive.
3. If the courier declares your parcel lost in transit, email our team at orders@myraactive.com with the case number and we'll take it from there.

While we are unable to offer refunds on missing parcels, our team will work with you directly to find the most suitable solution.

For customers outside Thailand, your order may be subject to customs clearance as well as duties and taxes charged by the destination country. These fees are beyond the control of Myra Active, and the amounts can vary significantly from country to country.

1. Responsibility. It is your responsibility to check with your local customs office for details on the fees that apply in your country before completing your purchase.
2. Non-refundable. Duties and taxes are non-refundable, as they are mandatory for importation and governed by your country's regulations.
3. Refused shipments. If you decline to pay the fees and ask for the parcel to be returned to sender, you will be responsible for the return shipping costs.