Returns & Exchanges

We want you to love what you wear.

If something isn’t quite right, we’re here to help. Here’s everything you need to know about returns and exchanges with MYRA.

Returns and exchanges are currently available for Thailand orders only. International customers, please read the international orders section before placing your order.

Received a faulty or incorrect item? We can help with both Thailand and international orders. See Faulty or Incorrect Items below.

Our returns policy

We accept returns within 14 days of delivery for eligible items. Once your return parcel has been received and inspected, we’ll process your approved refund to your original payment method.

Eligibility requirements

To be eligible for a return or exchange, items must meet all of the following:

  • Unworn, unwashed, and in their original condition
  • All original tags attached
  • Hygiene liner still in place for bottoms and swimwear
  • Free from makeup, deodorant, perfume, or any other marks
  • Returned within 14 days of delivery
  • Accompanied by proof of purchase, such as your order number or receipt

What we cannot accept

  • Items worn, washed, or damaged by the customer
  • Items with tags removed or a missing hygiene liner
  • Sale or final sale items marked as such at the time of purchase, except as outlined below
  • Gift cards
  • Items returned after the 14-day window
  • Items purchased from third-party retailers

Please see Sale & Promotional Items for promotional purchase conditions, and Faulty or Incorrect Items if there’s an issue with your order.

Refunds & exchanges

Refunds

Approved refunds are issued to your original payment method. For credit cards, the refunded amount will appear in your next billing cycle. For debit cards, the amount will be returned within 30–60 days.

You’re responsible for the cost of shipping your return parcel to us.

If the returned items don’t meet our eligibility requirements, we won’t be able to issue a refund and will send the items back to you.

Exchanges

We’re happy to exchange eligible items, subject to availability. If your preferred size or colour is out of stock, we’ll issue a full refund to your original payment method.

You’re responsible for the cost of shipping your return parcel to us.

If the returned items don’t meet our eligibility requirements, we won’t be able to offer an exchange or refund and will send the items back to you.

How to return an order

  1. Contact us

    Email returns@myraactive.com or message us on Line OA within 14 days of delivery with your order number. Let us know whether you’d like a refund or an exchange, and the reason for your return.

  2. Receive your return instructions

    We’ll reply within 1–2 business days with a return authorisation and our return address in Thailand. Please wait for these instructions before sending your parcel. 

  3. Send your items back

    Pack your items securely with all tags attached and send them using your preferred carrier. We recommend a tracked service, as we’re not responsible for parcels lost in transit. Return shipping is at your expense unless the item is faulty or incorrect.

  4. Inspection & processing

    Once your parcel arrives, we’ll inspect the items to confirm they’re eligible for a refund or exchange. We’ll keep you updated by email at each stage.

Return shipping costs

Return shipping is your responsibility unless the item is faulty or incorrect. Keep your tracking number until your return has been processed.

Sale & promotional items

Items purchased during sale events or marked as final sale aren’t eligible for returns or exchanges unless the item is faulty. If we’ve sent the wrong item, please contact us as outlined below.

For otherwise eligible items purchased using a discount code of 20% or more, we offer an exchange for a different size only. These purchases aren’t eligible for a refund. You’re responsible for the shipping cost of the exchange.

Faulty or incorrect items

If your item arrives faulty, or we’ve sent the wrong product, please contact us within 7 days of delivery at hello@myraactive.com or through our LINE Official Account, @myraactive.

Include your order number and clear photos of the issue so we can review it. Once confirmed, we’ll send you a replacement and cover the replacement shipping costs.

This applies to both Thailand and international orders.

For international customers

At this time, we’re unable to process returns or exchanges for orders outside Thailand due to international shipping logistics. All international sales are final, except where an item is faulty or incorrect, as described above.

Before placing your order, please check the sizing and measurements carefully. You’ll find a size guide on every product page.

Not sure what size to choose? Email hello@myraactive.com with your usual size and the pieces you’re considering. We’re happy to give you a personal recommendation before you buy.

We’re working on expanding international returns. Until then, we’re here to help you find the right fit before you order.

A note on fit

Activewear is designed to fit snugly, and new pieces can feel different from your worn-in favourites. We recommend trying items on briefly indoors, with tags attached and the hygiene liner intact, to check the fit before deciding.

Every product page includes a size guide and model measurements. If you’re between sizes or unsure, reach out—we’re always happy to help.