Shipping policy

Shipping Policy

Last updated: 23 May 2026

Thank you for shopping with Myra Active. This Shipping Policy explains how we ship your order, the estimated delivery timeframes, the shipping costs that may apply, and what to do if your order does not arrive or arrives late. By placing an order with us, you agree to the terms set out below.

1. Order Processing

Orders are packed and shipped Monday to Saturday, excluding Thai public holidays. Orders placed on Sundays or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a confirmation email containing your tracking number.

2. Shipping Within Thailand

2.1 Carrier. All orders within Thailand are shipped with Flash Express, dispatched from our warehouse in Sam Phran District, Nakhon Pathom.

2.2 Shipping cost. Shipping is free on all orders delivered within Thailand. No minimum order value applies.

2.3 Dispatch schedule. Our courier collects orders twice each business day, in two pick-up slots:

  • Orders placed before 8:00 am (including overnight orders) are picked up at 11:00 am the same day.
  • Orders placed between 8:00 am and 12:10 pm are picked up at 3:00 pm the same day.
  • Orders placed after 12:10 pm are packed and dispatched the following business day.

2.4 Estimated delivery time. Delivery typically takes 1–4 business days after the courier collects the parcel, depending on the destination.

3. International Shipping

3.1 Carriers. We ship worldwide via DHL Express and FedEx.

3.2 Estimated delivery time. Standard international delivery takes 3–10 business days from the date of dispatch, depending on the destination.

3.3 Shipping cost. International shipping is calculated at checkout based on the destination country and the total weight of your order. Flat-rate pricing applies within each shipping zone:

  • Zone 1 (Singapore, Malaysia, Hong Kong, Macau, China, Taiwan): from ฿850
  • Zone 2 (Australia, New Zealand, Japan, South Korea, Indonesia, Philippines, Vietnam, Cambodia, Laos, Myanmar, India, Brunei, Bangladesh, Sri Lanka, Bhutan, Nepal, Pakistan): from ฿1,200
  • Zone 3 (United States, Canada, Mexico): from ฿1,500
  • Zone 4 (United Kingdom, EU countries, Switzerland, Norway, Iceland): from ฿1,800
  • Zone 5 (UAE, Saudi Arabia, Qatar, Kuwait, Bahrain, Oman, Israel, Jordan): from ฿2,200
  • Zone 6 (All other destinations): from ฿2,500

Shipping rates increase with parcel weight. The exact cost will be shown at checkout based on the contents of your cart.

3.4 Free international shipping. We offer free international shipping on orders over ฿6,000 to Zones 1, 2, and 3.

4. Import Duties, Taxes, and Customs Fees

For customers outside Thailand, your order may be subject to customs clearance and to import duties and taxes imposed by the destination country. These fees are not included in our product or shipping prices and are the sole responsibility of the customer.

4.1 Responsibility. It is the customer's responsibility to check with the local customs office for details of any fees that may apply in their country before placing an order.

4.2 Collection. The carrier (DHL or FedEx) will collect any applicable duties and taxes directly from the customer, typically before or upon delivery.

4.3 Non-refundable. Duties and taxes are non-refundable, as they are imposed by your country's authorities and are mandatory for importation.

4.4 Refused shipments. If the customer declines to pay applicable duties or taxes and requests the parcel be returned to sender, the customer will be responsible for all return shipping costs and any associated charges. The cost of the original outbound shipping is non-refundable in such cases.

5. Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number. You can track your parcel:

  • In your Myra Active account, under "My Orders"
  • Via the tracking link provided in your dispatch confirmation email
  • Directly on the carrier's website (Flash Express, DHL Express, or FedEx) using your tracking number

6. Delays

All delivery timeframes set out in this policy are estimates only and are not guaranteed. Delivery times may be affected by peak shopping periods, public holidays, weather, customs processing, carrier disruptions, or other circumstances outside our control. Once an order has been handed over to the carrier, the parcel is in the carrier's custody and its progress is subject to the carrier's operations.

7. What to Do if Your Order Is Delayed

If your tracking has not updated and your parcel appears delayed, please follow the steps below.

7.1 For Thailand deliveries. Please contact Flash Express directly with your tracking number to follow up on your parcel. If you are unable to resolve the issue with the carrier, please email our customer service team at orders@myraactive.com or contact us via our LINE Official Account @myraactive with your order number, and we will assist you further.

7.2 For international deliveries. If your tracking has not updated for 5 business days, first check your email for any updates from the carrier — your parcel may be held at customs awaiting payment of duties before it can continue. If there is no customs hold, please contact the carrier directly using your tracking number to follow up. You may also email orders@myraactive.com or contact us via LINE @myraactive, and we will open an investigation with the carrier on your behalf.

8. What to Do if Tracking Says "Delivered" but the Parcel Was Not Received

If your tracking shows your order as delivered but you cannot locate the parcel, please follow these steps:

  1. Search the property thoroughly. Check entrances, near the garage, mailrooms, front desks, and any other locations where the carrier may have left the parcel. Ask household members and neighbours, as parcels are sometimes accepted on a recipient's behalf.
  2. Report the parcel as missing to the carrier directly. The carrier will issue an inquiry or case number.
  3. Send the inquiry or case number, along with a screenshot of the carrier's report or email, to orders@myraactive.com.
  4. Our team will assist where possible. Please note, however, that we are unable to issue refunds or replacements for parcels that the carrier has marked as delivered.

9. What to Do if You Believe the Parcel Has Been Lost in Transit

If your order has had no tracking updates for 7 business days, please follow the steps below:

  1. Contact the carrier directly to open an inquiry. The carrier will issue an inquiry or case number.
  2. The carrier will typically provide an update within 2–5 business days. If the parcel has been delayed by circumstances outside the carrier's control, please allow additional time for delivery.
  3. If the carrier formally declares the parcel lost in transit, please email our team at orders@myraactive.com with the case number, and we will assist you with the next steps.

While we are unable to offer automatic refunds for missing parcels, our customer service team will work with you to find a suitable solution on a case-by-case basis.

10. Order Changes and Cancellations

If you need to change or cancel an order, please contact orders@myraactive.com as soon as possible. Once an order has been dispatched, we are unable to make changes to it.

11. Risk of Loss

Title and risk of loss for products pass to the customer once the products have been handed over to the carrier for delivery. Myra Active is not liable for any loss, damage, or delay occurring after this point, subject to applicable consumer protection laws.

12. Returns and Refunds

This Shipping Policy does not cover returns, refunds, or exchanges. For information on returns, please refer to our Return and Refund Policy.

13. Contact

For any questions about this Shipping Policy or your order, please contact us: